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AnswerCraft · Help Center

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Conditional call forwarding setup & help

Get connected, find your carrier, and know exactly who to call when you need a hand.

Your carrier. Your next step.

Find your carrier.

Search the 21 U.S. mobile carriers in this directory, or tap a name to open its instructions and support contacts. Coverage is a guide, not a guarantee for every plan or device.

Start with the app. These are manual fallback instructions.

Use the codes here only if the app’s connection step does not work. Even a correctly entered code may require your carrier to activate conditional call forwarding. Confirm availability, fees, and how to restore carrier voicemail. Please use only the codes confirmed for your own carrier and line.

Before setup: Live Voicemail and Visual Voicemail →

21 carriers · Tap a carrier for details

AT&T WirelessContact carrier for setup

Ask AT&T to confirm external conditional forwarding for your specific wireless plan. Its general forwarding guide is not confirmation that every plan accepts the same missed-call codes.

Carrier confirmation needed. We have not verified a universal manual code for this carrier’s current plans. Ask support to confirm your line’s compatibility and give you the correct codes. Your carrier can help you check whether your line is compatible.

Call 800-331-0500Carrier contact referenceOfficial forwarding guide ↗
What to ask your carrier →
Boost MobileContact carrier for setup

Ask support to identify the network serving your line and provision conditional forwarding. Your carrier can help you choose the correct codes for your line, even if it shares a network with another brand.

Carrier confirmation needed. We have not verified a universal manual code for this carrier’s current plans. Ask support to confirm your line’s compatibility and give you the correct codes. Your carrier can help you check whether your line is compatible.

Call 833-502-6678Carrier contact reference
What to ask your carrier →
Consumer CellularContact carrier for setup

Confirm that your line can send unanswered, busy, and unreachable calls to an external number, and ask for the exact activation and restoration steps.

Carrier confirmation needed. We have not verified a universal manual code for this carrier’s current plans. Ask support to confirm your line’s compatibility and give you the correct codes. Your carrier can help you check whether your line is compatible.

Call 888-345-5509Carrier contact reference
What to ask your carrier →
Cricket WirelessContact carrier for setup

Cricket lists call forwarding among its features. Ask specifically about conditional forwarding to an external voicemail service on your plan; general forwarding is not the same thing.

Carrier confirmation needed. We have not verified a universal manual code for this carrier’s current plans. Ask support to confirm your line’s compatibility and give you the correct codes. Your carrier can help you check whether your line is compatible.

Call 800-274-2538Carrier contact referenceOfficial forwarding guide ↗
What to ask your carrier →
Google Fi WirelessContact carrier for setup

Google Fi manages its forwarding feature in the Fi app or website. Ask support whether it can forward only missed calls to AnswerCraft; forwarding to another ringing phone does not establish conditional voicemail compatibility.

Carrier confirmation needed. We have not verified a universal manual code for this carrier’s current plans. Ask support to confirm your line’s compatibility and give you the correct codes. Your carrier can help you check whether your line is compatible.

Call 844-825-5234Carrier contact referenceOfficial forwarding guide ↗
What to ask your carrier →
H2O WirelessContact carrier for setup

Have support confirm conditional forwarding on your line and provide the exact dialing format. Use your assigned AnswerCraft destination, not your own mobile number.

Carrier confirmation needed. We have not verified a universal manual code for this carrier’s current plans. Ask support to confirm your line’s compatibility and give you the correct codes. Your carrier can help you check whether your line is compatible.

Call 800-643-4926Carrier contact reference
What to ask your carrier →
LycamobileContact carrier for setup

Ask customer service about conditional forwarding and any changes needed to your existing voicemail. Request the steps to restore carrier voicemail before changing it.

Carrier confirmation needed. We have not verified a universal manual code for this carrier’s current plans. Ask support to confirm your line’s compatibility and give you the correct codes. Your carrier can help you check whether your line is compatible.

Call 866-277-3221Carrier contact reference
What to ask your carrier →
Metro by T-MobileContact carrier for setup

Confirm availability and provisioning for your Metro plan. T-Mobile network coverage alone does not confirm which forwarding codes your Metro line accepts.

Carrier confirmation needed. We have not verified a universal manual code for this carrier’s current plans. Ask support to confirm your line’s compatibility and give you the correct codes. Your carrier can help you check whether your line is compatible.

Call 888-863-8768Carrier contact reference
What to ask your carrier →
Mint MobileManual codes available

Enter each condition separately and press Call after each code. Wait for confirmation before moving to the next condition. If any code is rejected, ask Mint to enable that condition on your line.

Manual fallback only. Use these if the app’s connection step does not complete. Your carrier may still need to activate conditional call forwarding.

Replace NUMBER with the 10-digit AnswerCraft forwarding number assigned in your app. Do not type the word NUMBER, spaces, or brackets. The leading 1 is already in each template. Dial from the mobile line you want to connect and press Call.

Unanswered

Activate**61*1NUMBER#
Deactivate##61#

Unreachable / out of coverage

Activate**62*1NUMBER#
Deactivate##62#

Busy

Activate**67*1NUMBER#
Deactivate##67#

To stop forwarding, dial the relevant deactivate code and press Call. Then test your line. These codes remove the custom forwarding setting; ask your carrier to restore its voicemail routing if necessary.

Call 800-683-7392Carrier contact referenceOfficial forwarding guide ↗
What to ask your carrier →
PureTalkContact carrier for setup

Ask support to confirm forwarding to an external voicemail number and supply the supported codes for your line. Ask about any forwarded-call charges.

Carrier confirmation needed. We have not verified a universal manual code for this carrier’s current plans. Ask support to confirm your line’s compatibility and give you the correct codes. Your carrier can help you check whether your line is compatible.

Call 877-820-7873Carrier contact reference
What to ask your carrier →
Red Pocket MobileContact carrier for setup

Tell support which SIM or network profile your line uses. Ask for conditional forwarding instructions for that specific profile; another Red Pocket customer may have different settings.

Carrier confirmation needed. We have not verified a universal manual code for this carrier’s current plans. Ask support to confirm your line’s compatibility and give you the correct codes. Your carrier can help you check whether your line is compatible.

Call 888-993-3888Carrier contact reference
What to ask your carrier →
Spectrum MobileContact carrier for setup

Ask for Spectrum Mobile instructions. Spectrum Voice home-phone forwarding instructions are a different service and should not be used as mobile setup instructions.

Carrier confirmation needed. We have not verified a universal manual code for this carrier’s current plans. Ask support to confirm your line’s compatibility and give you the correct codes. Your carrier can help you check whether your line is compatible.

Call 833-224-6603Carrier contact reference
What to ask your carrier →
Straight TalkContact carrier for setup

Ask support to identify your active line configuration and confirm external conditional forwarding. Request activation and carrier-voicemail restoration instructions.

Carrier confirmation needed. We have not verified a universal manual code for this carrier’s current plans. Ask support to confirm your line’s compatibility and give you the correct codes. Your carrier can help you check whether your line is compatible.

Call 877-430-2355Carrier contact reference
What to ask your carrier →
T-MobileManual codes available

Set unanswered, unreachable, and busy forwarding separately. Busy behavior can depend on call waiting; an unanswered second call is not necessarily a busy call.

Manual fallback only. Use these if the app’s connection step does not complete. Your carrier may still need to activate conditional call forwarding.

Replace NUMBER with the 10-digit AnswerCraft forwarding number assigned in your app. Do not type the word NUMBER, spaces, or brackets. The leading 1 is already in each template. Dial from the mobile line you want to connect and press Call.

Unanswered

Activate**61*1NUMBER#
Deactivate##61#

Unreachable / out of coverage

Activate**62*1NUMBER#
Deactivate##62#

Busy

Activate**67*1NUMBER#
Deactivate##67#

To stop forwarding, dial the relevant deactivate code and press Call. Then test your line. These codes remove the custom forwarding setting; ask your carrier to restore its voicemail routing if necessary.

Call 800-937-8997Carrier contact referenceOfficial forwarding guide ↗
What to ask your carrier →
Tello MobileManual codes available

Tello says your plan needs some data to enable forwarding. Forwarded calls use plan or Pay As You Go minutes. Use a U.S. destination and confirm each condition separately.

Manual fallback only. Use these if the app’s connection step does not complete. Your carrier may still need to activate conditional call forwarding.

Replace NUMBER with the 10-digit AnswerCraft forwarding number assigned in your app. Do not type the word NUMBER, spaces, or brackets. The leading 1 is already in each template. Dial from the mobile line you want to connect and press Call.

Unanswered

Activate**61*1NUMBER#
Deactivate##61#

Unreachable / out of coverage

Activate**62*1NUMBER#
Deactivate##62#

Busy

Activate**67*1NUMBER#
Deactivate##67#

To stop forwarding, dial the relevant deactivate code and press Call. Then test your line. These codes remove the custom forwarding setting; ask your carrier to restore its voicemail routing if necessary.

Call 866-377-0294Carrier contact referenceOfficial forwarding guide ↗
What to ask your carrier →
Ting MobileContact carrier for setup

Ting has different plan and SIM arrangements. Ask support which instructions apply. Its published guide requires enabling forwarding in account Device settings first. For the Ting Mobile Unlimited Combo plan, call 800-228-1757 instead.

Carrier confirmation needed. We have not verified a universal manual code for this carrier’s current plans. Ask support to confirm your line’s compatibility and give you the correct codes. Your carrier can help you check whether your line is compatible.

Call 855-846-4389Carrier contact referenceOfficial forwarding guide ↗

Unlimited Combo support: 800-228-1757 · Official contact page

What to ask your carrier →
TracfoneContact carrier for setup

Ask support whether your current plan and SIM support conditional forwarding to an external number. The setup can differ between brands that use the Verizon network, so it is worth confirming the steps for your line.

Carrier confirmation needed. We have not verified a universal manual code for this carrier’s current plans. Ask support to confirm your line’s compatibility and give you the correct codes. Your carrier can help you check whether your line is compatible.

Call 800-867-7183Carrier contact reference
What to ask your carrier →
UScellularContact carrier for setup

UScellular is joining T-Mobile. Ask which network and setup process currently apply to your line, especially if you have received migration or SIM-change instructions.

Carrier confirmation needed. We have not verified a universal manual code for this carrier’s current plans. Ask support to confirm your line’s compatibility and give you the correct codes. Your carrier can help you check whether your line is compatible.

Call 888-944-9400Carrier contact reference
What to ask your carrier →
Verizon WirelessManual codes available

This is Verizon mobile unanswered-call forwarding. Ask support to confirm busy and unreachable behavior for your line. Wait for the carrier confirmation after dialing.

Manual fallback only. Use these if the app’s connection step does not complete. Your carrier may still need to activate conditional call forwarding.

Replace NUMBER with the 10-digit AnswerCraft forwarding number assigned in your app. Do not type the word NUMBER, spaces, or brackets. Dial from the mobile line you want to connect and press Call.

Unanswered

Activate*71NUMBER
Deactivate*73

To stop forwarding, dial the relevant deactivate code and press Call. Then test your line. These codes remove the custom forwarding setting; ask your carrier to restore its voicemail routing if necessary.

Call 800-922-0204Carrier contact referenceOfficial forwarding guide ↗
What to ask your carrier →
VisibleContact carrier for setup

Use Visible’s official online support to confirm conditional forwarding and request assistance. A direct customer-service phone number was not verified; the support link is the contact route provided here.

Carrier confirmation needed. We have not verified a universal manual code for this carrier’s current plans. Ask support to confirm your line’s compatibility and give you the correct codes. Your carrier can help you check whether your line is compatible.

Open carrier support
What to ask your carrier →
Xfinity MobileManual codes available

Activate from the Xfinity Mobile phone itself. This code forwards unanswered calls. Check the destination carefully if callers hear a busy signal. Ask support about other call conditions.

Manual fallback only. Use these if the app’s connection step does not complete. Your carrier may still need to activate conditional call forwarding.

Replace NUMBER with the 10-digit AnswerCraft forwarding number assigned in your app. Do not type the word NUMBER, spaces, or brackets. Dial from the mobile line you want to connect and press Call.

Unanswered

Activate*71NUMBER
Deactivate*73

To stop forwarding, dial the relevant deactivate code and press Call. Then test your line. These codes remove the custom forwarding setting; ask your carrier to restore its voicemail routing if necessary.

Call 888-936-4968Carrier contact referenceOfficial forwarding guide ↗
What to ask your carrier →

Carrier sources reviewed September 6, 2026. Codes, availability, contacts, and charges can change. Official references are linked within each carrier’s details. Landline and business phone-system setup may differ.

From first tap to first call

Your onboarding guide.

  1. Add the AnswerCraft icon to your phone.

    Open answercraftai.com/login in your phone’s browser. Add it to your Home Screen, then tap the new icon. If it is already there, simply open it.

    iPhone instructions →Android instructions →

  2. Sign in and set up the app.

    Use your invited beta account. Choose your voicemail type, greeting and voice, then tap Save to live phone service. Not invited yet? Apply for Private Beta.

  3. Prepare your phone before connecting calls.

    Save any important voicemail recordings first. Follow only the preparation steps for your phone below. You can add the app icon before changing these settings.

    Prepare my phone →

  4. Connect your number in the app.

    On the phone whose number you want to connect, choose your carrier and line type in the app’s activation section, then follow its instructions. Adding the icon does not connect your calls.

    If activation fails, find your carrier for troubleshooting and support.

    Open AnswerCraft →

  5. Make a test call.

    Use a different phone to call your usual business number. Let it ring unanswered. Listen for your AnswerCraft greeting, leave a short message, then look for it in Saved Messages.

    If your usual carrier voicemail still answers, follow the troubleshooting steps. Test busy and unreachable forwarding separately if you enabled those options.

Before you connect

Prepare your phone before connecting calls.

First, save any voicemail recordings you want to keep. Then follow the box for your iPhone or Android below. Do this before connecting your calls; you do not need to change voicemail settings just to add the app icon.

iPhone

Turn off Live Voicemail.

Open Settings → Apps → Phone → Live Voicemail and switch it off. On older iOS versions, Phone may appear directly in Settings. Live Voicemail can answer on the iPhone itself.

Visual Voicemail is different: it displays carrier voicemail messages. If your iPhone offers no off switch, ask your carrier whether its Visual Voicemail feature needs disabling for external forwarding. Do not cancel the voicemail mailbox or remove forwarding features without the carrier’s guidance.

Apple voicemail guide ↗
Android

Check Visual Voicemail.

Save recordings before changing this setting. In Google’s Phone app (the app you use to make calls), open More options → Settings → Voicemail → Visual voicemail and switch it off if available. Select the correct SIM on a dual-SIM phone. Other dialers and carrier apps may use different controls.

Save recordings first: switching this off can delete recordings stored in the Phone app. If the option is missing, ask your carrier for device-specific help. Disabling the display feature alone does not activate forwarding.

Google Phone voicemail guide ↗

Let’s work through it

When setup needs another step.

The app and all supported manual codes failed.

Your carrier support team can help check whether the forwarding feature is enabled on your account. Ask them to enable conditional call forwarding to your assigned AnswerCraft number, if your line and plan support it. Your carrier will need to resolve any restrictions on the line. If the representative cannot check this feature, ask to speak with technical support.

The code says invalid, failed, or unsupported.

Check the carrier, the active SIM, and your assigned AnswerCraft destination. Enter the exact stars and hash marks with no spaces, then press Call. If it still fails, ask the carrier to confirm and provision external conditional forwarding rather than repeatedly trying different network codes.

My carrier’s voicemail still answers.

Confirm Live Voicemail is off, then verify the unanswered destination with your carrier. Ask which service is answering first and whether your line’s voicemail routing needs updating. Test again from a different phone after the carrier confirms activation.

My phone never rings, or calls go to the wrong place.

Ask the carrier to check whether all-call forwarding was enabled instead of conditional forwarding. Confirm every digit of the destination against the number in your app. Do not forward your line back to itself.

It works when I ignore a call but not when I am busy.

Unanswered, busy, and unreachable are separate conditions. Call waiting can make a second call ring rather than count as busy. Ask the carrier how to test each enabled condition on your plan.

I want to go back to my carrier’s voicemail.

Use your carrier’s confirmed deactivation steps. Removing a custom destination does not guarantee the original mailbox routing is restored. Call the carrier if needed, then make a test call before relying on voicemail again.

I have a landline, business phone system, or an unlisted carrier.

Contact the provider named on your bill. Ask about conditional forwarding to an external U.S. number, including no-answer timing, busy handling, charges, and restoration. Mobile short codes may not apply to your service.

A clear request gets you further

What to ask your carrier.

Read this to the representative, or paste it into your carrier’s support chat.

“I am setting up AnswerCraft, an AI answering service that takes messages and organizes customer leads when I cannot answer my phone. Regular voicemail does not meet my specific requirements as a business owner.

Please activate conditional call forwarding for no answer, busy, and unreachable calls to my assigned AnswerCraft phone number. My phone should ring normally first when available; I do not want all calls forwarded immediately.

Please check that my plan supports this, fix any carrier voicemail settings preventing it, and explain any charges. If manual codes are available for my line, please give me the correct activation and deactivation codes and explain how to use them, including how to restore carrier voicemail, so I can keep them for future use. If you cannot help, please connect me with technical support.”

Have ready: your current phone number and the forwarding phone number shown in your AnswerCraft account. Save important voicemails before changing settings.

Find my carrier’s contact

Still need a hand?

Please share your carrier, phone model, the step you reached and any error shown, so we can help you find the next step. Please leave out passwords, account PINs, and customer messages.

Contact AnswerCraft